Careers

Be part of the SCI team!

Link to employment application

Looking for a great career with competitive pay and benefits? Sputtering Components is an industry-leading company with a professional yet comfortable work environment.  

Our current openings include the following:  

Service Manager
Representative/Distributor

Service Manager

Position Description: 

The Service Manager is responsible for developing and implementing service policies, procedures, and practices that provide a best-in-class customer experience for customers using SCI products.

Primary Objectives:

  • Be the main focal point for worldwide service
  • Lead customers and reps through disciplined problem analysis and problem solving to resolve complaints
  • Create and deploy product training education to customers and reps by video, in person, or via techs

Major Areas of Responsibility:

  • Develop and implement service policies and procedures
  • Define and communicate service standards
  • Review, assess, implement, and manage service contracts
  • Oversee the achievement and maintenance of agreed service levels and performance standards
  • Plan, prioritize and delegate or perform service  tasks
  • Ensure the necessary resources and tools are available for quality service delivery
  • Review customer complaints, track and drive closure on customer complaint resolution
  • Handle complex and escalated service issues
  • Monitor accuracy of reporting and database information
  • Analyze relevant data to determine customer service performance, create and drive improvement initiatives to improve quality of service, productivity and profitability

Job requirements:

Basic Requirements:

  • 4-year engineering degree
  • Customer service experience preferred with vacuum equipment
  • At least 5 years’ experience in a related industry
  • Proficiency in MS Office applications
  • Expert product knowledge
  • Keen attention to detail
  • Must have great organizational skills and be able to multi task across multiple products and sites
  • Strong written, verbal, and presentations skills
  • Must be able to travel up to 25%

Work Environment:

Office setting and medium scale manufacturing facility.

Physical Demands:

This position may require working at a desk or standing in a shop floor environment for many hours. 

 

Representative or Distributor for SCI Products

OPPORTUNITY:

Sputtering Components, Inc., a world leader in rotatable cathode and components sales, has announced plans to expand their sales network in the following territories:

Central America
South Africa
UK/Ireland
Singapore/Malaysia/Thailand/Indonesia
East Coast, United States
West Coast, United States

DESCRIPTION:

As a representative or distributor of SCI products, you will:
  • Represent industry-leading products
  • Develop new customer accounts through disciplined prospecting
  • Maintain customer relationships within the assigned territory
  • Receive best-in-class sales and technical support
  • Receive a competitive compensation package
  • Obtain comprehensive training on all SCI products

ADDITIONAL KEY ACCOUNTABILITIES: DISTRIBUTOR

  • Provide service on all SCI products within the territory
  • Maintain an inventory of stocked spare parts
  • Manage transportation and import issues on all sold products
  • Perform consultative-based sales meetings

Contact Sputtering Components at sales@sputteringcomponents.com for more information.  Please indicate the territory you are interested in.